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Terms & Privacy

Last updated October 18, 2026

Booking requests

Submitting a booking request is free and is not a purchase, contract, or guarantee of service. If we can't serve your address, we'll let you know, and you owe nothing. Prices and offers shown may change before service begins; we'll confirm your price in writing before your first visit.

Service terms (once you start)

• Referrals: when a new customer names you and pays their first month, we skip your next monthly bill, and the new customer's second month is free. One free month per new customer referred. New customer must be a new household in our service area.
• First-time offers (weekly first month $99, every-other-week first month $59, first one-time cleanup $39) are for new customers only, are limited-time and may end at any time, standard yard with up to 3 dogs, one per household. Regular prices apply after the first month or visit. New customers' regular weekly or every-other-week rate is locked for 12 months from sign-up.
• Weekly service: $129/month (larger yard $159). Every-other-week service: $79/month (larger yard $99). Extra dogs over 3: +$9/month each.
• One-time cleanup: $49 (larger yard $79), +$9 per dog over 3, plus $29 for heavy buildup.
• Service is billed monthly in advance. Cancel with 7 days' notice. No refunds for the current month; service runs through month end.
• You confirm you have permission from the property owner for us to service the yard.
• You agree to keep pets secured indoors during visits and keep gates accessible. If a pet is loose or a gate is locked, we skip the visit and send you a photo. A $15 no-access fee applies to each skipped visit caused by pets or gate access. If we miss a scheduled visit (our fault, not weather or no-access), your next visit is free.
• We close and latch gates after every visit and send a photo. We are not responsible for pets that escape through gates opened by others, or for pre-existing damage to yards, fences, or gates.
• The standard price covers up to 3 dogs and a yard up to about 1/4 acre. A larger yard is about 1/4 to 1/2 acre; over 1/2 acre is quoted separately. One-time cleanups of yards not cleaned in the last 2 weeks are priced as heavy buildup (+$29). If more dogs live at the property, or the yard needs much more time than expected, we'll confirm an adjusted price before continuing service. On the first visit we check that the yard size, number of dogs and condition match what was booked; if they don't, the price may be adjusted to match, and we'll tell you the new price before any further visits (you can cancel instead, no charge beyond work already done). We may decline or end service for any property that isn't a good fit for our routes.
• Waste is bagged and placed in your trash container.
• Weather may shift a visit by up to 2 days.
• Our total responsibility for any claim is limited to the amount you paid for the month in which it occurred.

Prepaid plans

Recurring plans can be prepaid: 3 months (1 week free, 3 months for the price of 13 weeks), 6 months (3 weeks free) or 12 months (2 months free). Prepay prices (standard yard, up to 3 dogs): weekly $349 / $679 / $1,289 and every other week $219 / $419 / $789 for 3 / 6 / 12 months; larger yards and extra dogs are priced in the booking calculator. First-time offers do not combine with prepay. Your rate is locked for the prepaid term. Cancel anytime: we refund unused full weeks, minus the discount received (we recalculate used weeks at the monthly rate). Pauses extend the term.

Switching from monthly: current customers can switch to a 3, 6 or 12-month prepaid plan anytime. The prepaid plan starts on your next billing date at the same savings (1 week, 3 weeks or 2 months free), based on your current monthly rate. No extra fees.

Renewal: before a prepaid plan ends, we'll text you to renew at the same savings. If you don't renew, you switch to monthly billing at your current rate. Nothing renews without your OK.

Veteran, military & first responder (hero) pricing

• Hero pricing for veterans, active-duty military, and police, fire and EMS first responders: $10 off every month on monthly plans (weekly $119, every other week $69; larger yard $149 / $89), $10 off one-time cleanups ($39; larger yard $69), and lower prepay prices (weekly 3 / 6 / 12 months $339 / $649 / $1,169; every other week $209 / $389 / $699; larger yards save the same amounts).
• After booking, text a photo of your military/VA ID, DD-214, veteran driver's license, or department badge/ID. Cover all ID numbers and personal info except your name — we only need to see your name and that it's military, VA or first responder. We delete the photo after checking. We do not check ID in person.
• Hero pricing does not stack with the new-customer first-month or first-cleanup offers; you get whichever is lower.

Pause

Pause anytime with 7 days' notice, up to 8 weeks a year. No charge while paused; prepaid plans extend by the paused weeks.

Missed-visit guarantee

If we miss a scheduled visit (our fault, not weather or no-access), your next visit is free.

Gift cards

Gift cards (one-time cleanup $49; 1 month weekly $129; 3 months $349; 6 months $679; 12 months weekly $1,289) never expire and have no fees. They are not redeemable for cash, are valid in our service area only, and are non-refundable once redeemed.

Weather, storms & holidays

We don't scoop during lightning, tropical storms or hurricane warnings. Weather-delayed visits are made up within 2 business days when possible. If a named storm or evacuation stops service, missed visits are credited to your next bill. We're closed on New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas; visits that fall on these days move to the next business day.

Gates, pets & property

We close and latch every gate we open and send a photo of the latched gate after each visit. Once we leave, gates, latches and pets are your responsibility. Please tell us about broken latches, aggressive dogs or hazards (holes, sprinklers, pool gates). We aren't responsible for gates opened by others, pets that escape through damaged fences, or items left in the yard. Keep dogs inside during visits; if a dog is loose we skip the visit for safety (the $15 no-access fee applies).

Privacy

We collect your name, phone, email, street address, gate code or entry instructions, and service details only to quote, schedule, and provide service. We never sell or share your information with anyone for their marketing. You can ask us to delete your info at any time by replying to any message or emailing us.

Texts & calls

If you check the consent box, you agree to receive texts from Gulf Shore Scoopers about your service request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Contact

Questions? Reply to any text or email from us and we'll get back to you.

Partner referral program

Partners earn $25 per new recurring residential customer and $50 per new property account they refer, once that customer has paid their first full month. The customer must name the partner on the booking form. One payout per customer. Paid monthly. Self-referrals and existing customers do not count. Partners earning over the IRS reporting threshold in a year must provide a W-9. We may change or end the program at any time; earned payouts will still be paid.

Marketing messages

If you opt in, we may send deals and news by email or text. Reply STOP to texts or click unsubscribe in any email to stop. Opting out does not affect your service.